Contact Us

For technical questions please contact:

For individuals: service@asmusa.org
For institutional administrators and librarians: asmhelp@publishingtechnology.com

For questions about ASM Membership or journal subscriptions:

Email: service@asmusa.org
Phone: 202-737-3600

For questions about ASM Press Books:

Email: books@asmusa.org
Phone: 202-942-9203

Institutional sales and subscriptions for ASM journals and eBook collections:

Asia and Asia Pacific:
South Korea, eMail: asm@accucoms.com, Tel.: +82 10 3296 3611 
Taiwan, eMail: asm@accucoms.com, Tel.: +886 911 778 311
India, New Delhi, eMail: asm@accucoms.com, Tel.: +91 457 193 47 and +91 971 733 5454

North America, Western Europe, and Australia/New Zealand:
Rachel Peckover, eMail: rpeckover@asmusa.org, Tel.: +1 617 395 4069

Latin America:
Ana Paula Hesse, ITMS, eMail: anapaula.hesse@itmsgroup.net, Tel.: +1 305-826-6191

Middle East and North Africa:
eMail: asm@accucoms.com, Tel.: +962 77 5111 511

eMail: asm@accucoms.com, Tel.: +90 538 325 66 96

Eastern Europe
eMail: asm@accucoms.com, Tel.: +90 538 325 66 96

Advertising Contacts

Advertising Office
The Walchli Tauber Group, Inc.
2225 Old Emmorton Road
Suite 201
Bel Air, MD 21015

To purchase books via PO or to contact the book warehouse

Email: asmmail@presswarehouse.com
Phone: 800-546-2416 (US and Canada), 703-661-1593 (all other locations)
Fax: 703-661-1501
Mail: ASM Press
22883 Quicksilver Drive
Sterling, VA 20166

Print Book Returns: If you are not satisfied with your print book purchase, return it within 30 days to the above address. Books in salable condition may be returned for a full refund or charge card credit when accompanied by the original invoice. Shipping and handling charges are not refundable.

AAM Colloquium Reports and AAM FAQ Series

American Academy of Microbiology

Frequently Asked Questions

Q: I can't login to my ASMscience.org account.
A: Please contact service@asmusa.org or 202-737-3600

Q: I need an invoice for my purchase.
A: Please contact service@asmusa.org or 202-737-3600

Q: I can't access my ASM journal.
A: Please contact service@asmusa.org or 202-737-3600

Q: I want my ASM member discount on my purchase. What is my membership status?
A: Please contact service@asmusa.org or 202-737-3600. Please note that all member types except Supporting are eligible for member discounts.

Q: How can I purchase a print book?
A: Individuals may purchase print books on this website.

  • Create an ASM Account
  • Search for and find the book of interest
  • Click the "Buy" button next to the "Print" purchasing option for the title

You can also order by phone by dialing 800-546-2416, which is the ASM Press warehouse.

Q: Can I purchase books by purchase order?
A: ASM Press only accepts purchase orders for print books, not ebooks. Send your purchase order directly to ASM's warehouse:
ASM Press
22883 Quicksilver Dr
Sterling, VA 20166

Fax: 703-661-1501
Email: asmmail@presswarehouse.com

Q: How can I purchase an eBook?
A: Individuals may purchase ebooks on this website by:

  • Create an ASM Account
  • Search for and find the book of interest
  • Click the "Buy" button next to the "Digital" purchasing option for the title

Q: I’d like to receive a exam copy of a book for my course.
A: Please click here to fill out an online request form for your exam copy or contact books@asmusa.org.

Q: Can you help me access my ebook?
A: Please contact books@asmusa.org.

Q. Can I download an ebook to read offline?
A. Yes. When you purchase an ebook, either as a PDF file or an ePub file, you download it using your preferred reading device and will have access to it even when not connected to the internet.

Q. Can I read my ebook on my mobile device (phone, tablet)?
A. If your ebook is a PDF file, you can read it on your computer or mobile devices using the Adobe Acrobat Reader program. The PDF format enables you to search within the book or chapter and highlight text.
If your ebook is an ePub file, you can read it on your iPad (when downloaded using your iPad or iPhone, the file is saved in iBooks) and most ebook readers. The ePub format enables you to adjust type size, search within the book or chapter, highlight text, and add bookmarks.

Q: I need help with my book permissions request. Who can I contact?
A: Please contact our Editorial and Rights Coordinator at books@asmusa.org or 202-942-9245.

Q: Is there a way to learn about new ASM Press titles as they publish?
A: ASM Press sends emails announcing new publications to users who have opted to receive these notices.  To sign up for these emails, please visit the ASM Listserv management and choose to subscribe to the ASMPress list (under the Alert Lists tab).

Q: Still have questions?
A: Contact us at ASMscience@asmusa.org

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