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Chapter 11 : Successful Communication

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Abstract:

The ability to communicate is essential to leadership and vital to any organization. It is a skill that can be acquired, cultivated, and improved upon. This chapter describes the process of effective communication. In every organizational network, there are distinct formal and informal channels of communication. The purpose of both channels is to disseminate information and carry messages from a person or group to others in the organization. The chapter helps the reader to select the communication technique appropriate for a situation based on the advantages and disadvantages. Next, the chapter explains the necessity of using positive language when communicating orally and in written form. Positive language stresses positive actions and positive consequences. It suggests alternatives and choices while sounding helpful and encouraging rather than being bureaucratic. The chapter reviews the necessity of fostering and nurturing a climate that supports effective communication. It discusses how to integrate the six W/H (who, what, when, where, why, and how) points effectively when disseminating information. Finally, the chapter describes the types of listeners and explains the benefits of active listening. The potential for understanding, trust, and effective communication is highest when active listening is used consistently. Organizations that promote active listening have fewer communication glitches, increased productivity, and increased morale.

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11

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References

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Tables

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Table 11.1

Steps for effective telephone communication

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.2

Writing guide for memoranda

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.3

Top ten PowerPoint tips

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.4

Effective communication in e-mail

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.5

E-mail tips

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.6

Texting in the workplace

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.7

Effective communication at meetings

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
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Table 11.8

Adapting communication to specific listening types

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11
Generic image for table
Table 11.9

Communication tips to build strong working relationships

Citation: Turnbull D. 2014. Successful Communication, p 250-263. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch11

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