1887

Chapter 13 : Conflict Management

MyBook is a cheap paperback edition of the original book and will be sold at uniform, low price.

Ebook: Choose a downloadable PDF or ePub file. Chapter is a downloadable PDF file. File must be downloaded within 48 hours of purchase

Buy this Chapter
Digital (?) $30.00

Preview this chapter:
Zoom in
Zoomout

Conflict Management, Page 1 of 2

| /docserver/preview/fulltext/10.1128/9781555817282/9781555817275_Chap13-1.gif /docserver/preview/fulltext/10.1128/9781555817282/9781555817275_Chap13-2.gif

Abstract:

The success of an organization depends on how well staff members recognize, understand, and resolve conflict, hopefully within a climate and culture where conflicts are anticipated and not ignored. This chapter begins by defining and describing conflict. Next, it draws a comparison between constructive and destructive conflict. Conflict is constructive when the involved parties recognize and acknowledge that they have a disagreement and actively work to resolve it. Constructive conflict resolution results in outcomes that may involve a compromise on both sides, and the best interests of the organization are served by addressing the conflict. Destructive conflicts occur when people try to ignore a situation and when one person forces a resolution on another that results in a win-lose outcome. The net result is that the organization is harmed. The chapter focuses on five different strategies for resolving conflict and the pros and cons of each style: forcing, accommodation, collaboration, avoidance, and compromise. The role of the manager in resolving conflicts is also discussed. Managing conflict is one of the key skills all managers need to master. The job of every manager involves planning, organizing, directing others, and controlling. The ability to manage conflict runs across each of those skills. The chapter discusses the seven-step model for resolving conflict. This model can be implemented in any organizational setting and can be used to resolve all conflicts.

Citation: Egan J. 2014. Conflict Management, p 272-280. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch13

Key Concept Ranking

Lead
0.81989294
Brewing
0.5909091
0.81989294
Highlighted Text: Show | Hide
Loading full text...

Full text loading...

Figures

Image of Figure 13.1
Figure 13.1

How conflict begins. doi:10.1128/9781555817282.chl3.fl

Citation: Egan J. 2014. Conflict Management, p 272-280. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch13
Permissions and Reprints Request Permissions
Download as Powerpoint
Image of Figure 13.2
Figure 13.2

Conflict resolution styles based on task or people concerns ( ). doi:10.1128/9781555817282.chl3.f2

Citation: Egan J. 2014. Conflict Management, p 272-280. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch13
Permissions and Reprints Request Permissions
Download as Powerpoint

References

/content/book/10.1128/9781555817282.chap13
1. Carkhuff, R. R. 1983. The Art of Helping, p. 1427. Human Resource Development Press, Amherst, MA.
2. Catt, S. E.,, and D. S. Miller. 1991. Supervision: Working with People, p. 398414. Irwin, Boston, MA.
3. Cloke, K.,, and J. Goldsmith. 2000. Resolving Conflicts at Work, p. 3940. Jossey-Bass, San Francisco, CA.
4. DuBrin, A. J. 2000. Fundamentals of Organizational Behavior, p. 133159. South-Western, Cincinnati, OH.
5. DuBrin, A. J. 2000. Essentials of Management, p. 390401. South-Western, Cincinnati, OH.
6. Egan, J. 2003. Conflict Resolution Workbook. Jean Egan Associates, LLC, Suffield, CT.
7. Egan, J. 2007. Managing conflict resolution. LabMedicine 38:145148.
8. Kanter, R. M. 2007. America the Principled. Crown Publishing Group, New York, NY.
9. Kritek, P. B. 1996. Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts, p. 1719, 7172, 241244. Jossey-Bass, San Francisco, CA.
10. Paul, J.,, and M. Paul. 2002. Do I Have To Give Up Me To Be Loved by You? p. 4752. Hazeldon Information Education, Center City, MN.

This is a required field
Please enter a valid email address
Please check the format of the address you have entered.
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error