1887

Chapter 18 : Teams, Team Process, and Team Building

MyBook is a cheap paperback edition of the original book and will be sold at uniform, low price.

Ebook: Choose a downloadable PDF or ePub file. Chapter is a downloadable PDF file. File must be downloaded within 48 hours of purchase

Buy this Chapter
Digital (?) $30.00

Preview this chapter:
Zoom in
Zoomout

Teams, Team Process, and Team Building, Page 1 of 2

| /docserver/preview/fulltext/10.1128/9781555817282/9781555817275_Chap18-1.gif /docserver/preview/fulltext/10.1128/9781555817282/9781555817275_Chap18-2.gif

Abstract:

This chapter examines what is involved in creating effective teams first by differentiating between work units and teams, examining team processes, understanding how and when teams can contribute to a more effective organization, and discussing how to select and develop the best team members, develop effective team leadership, and motivate team performance. It examines some of the latest developments and challenges in teams, including virtual and global teams. The group process model says that the sum of the individuals’ potential plus process gain minus process loss equals group effectiveness. The chapter describes the situations in which teams can be productive and those in which they cannot. It is important for employees to understand how their tasks contribute to the success of others’ tasks and what the successful performance of these tasks means to the organization. Team members should be selected based on either possessing technical skills, problem-solving and decision-making skills or interpersonal skills, or having a strong aptitude for their development. The chapter explains the importance of training with respect to teams, distinguishes between task-related training and team-related training, and helps the reader to understand the concept of team building. Successful team leaders know that team performance comes from collective effort and action. Goal-setting theories suggest that goals can improve performance because they generate, direct, and sustain effort. The chapter explains how to evaluate team and team member performance, and emphasizes individual performance in terms of contribution to the team.

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18

Key Concept Ranking

Plant Structures
0.45954826
Lead
0.43035716
0.45954826
Highlighted Text: Show | Hide
Loading full text...

Full text loading...

Figures

Image of Figure 18.1
Figure 18.1

Group process model. doi:10.1128/9781555817282.ch18.f1

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18
Permissions and Reprints Request Permissions
Download as Powerpoint
Image of Figure 18.2
Figure 18.2

Types of task interdependence. doi:10.1128/9781555817282.ch18.f2

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18
Permissions and Reprints Request Permissions
Download as Powerpoint

References

/content/book/10.1128/9781555817282.chap18
1. Albanese, R.,, and D. D. Van Fleet. 1985. Rational behavior in groups: the free-riding tendency. Acad. Manage. Rev. 10:244255.
2. Aranda, E. K.,, L. Aranda,, and K. Conlon. 1998. Teams: Structure, Process, Culture, and Politics. Prentice Hall, Upper Saddle River, NJ.
3. Banker, R. D.,, J. M. Field,, R. G. Schroeder,, and K. K. Sinha. 1996. Impact of work teams on manufacturing performance: a longitudinal field study. Acad. Manage. J. 39:867890.
4. Batt, R. 2004. Who benefits from teams? Comparing workers, supervisors, and managers. Ind. Relat. 43:183212.
5. Ben-Yoav, O.,, E. P. Hollander,, and P. J. D. Carnevale. 1983. Leader legitimacy, leader-follower interaction, and followers’ ratings of the leader. J. Soc. Psychol. 121:111115.
6. Bishop, J. W.,, and D. J. Scott. 2000. An examination of organizational and team commitment in a self-directed team environment. J. Appl. Psychol. 85:439450. [PubMed]
7. Bishop, J. W.,, K. D. Scott,, and S. M. Burroughs. 2000. Support, commitment, and employee outcomes in a team environment. J. Manage. 26:11131132.
8. Brandyberry, A. A.,, and S. A. Bakke. 2006. Mitigating negative behaviors in student project teams: an information technology solution. J. Info. Syst. Educ. 17:195209.
9. Brannick, M. T.,, and C. Prince,. 1997. An overview of team performance measurement, p. 316. In M. T. Brannick,, E. Salas,, and C. Prince (ed.), Team Performance Assessment and Measurement. Lawrence Erlbaum Associates, Publishers, Mahwah, NJ.
10. Buller, P. F. 1986. The team building task performance relation: some conceptual and methodological refinements. Group Organ. Studies 11:147168.
11. Buller, P. F.,, and C. H. Bell. 1986. Effects of team building and goal setting on productivity: a field experiment. Acad. Manage. J. 29:305328.
12. Campion, M. A.,, G. J. Medsker,, and C. Higgs. 1993. Relations between work group characteristics and efficiency: implications for designing effective work groups. Personnel Psychol. 46:823850.
13. Carew, D. K.,, E. Parisi-Carew,, and K. H. Blanchard. 1986. Group development and situational leadership: a model for managing groups. Training Dev. J. 40:4650.
14. Castiglione, J. 2007. Self-managing work teams and their external leadership: a primer for library administrators. Library Manage. 28:379393.
15. Cohen, S. G., 1991. New approaches to teams and teamwork, p. 194226. In J. R. Galbraith,, E. E. Lawler, and Associates (ed.), Organization for the Future: the New Logic for Managing Complex Organizations. Jossey-Bass, San Francisco, CA.
16. Cohen, S. G.,, and D. E. Bailey. 1997. What makes teams work: group effectiveness research from the shop floor to the executive suite. J. Manage. 23:239290.
17. Curseu, P. L.,, R. Schalk,, and I. Wessel. 2007. How do virtual teams process information? A literature review and implications for management. J. Manage. Psychol. 23:628652.
18. De Meuse, K. P.,, and S. J. Liebowitz. 1981. An empirical analysis of team-building research. Group Organ. Studies 6:357378.
19. Earley, P. C.,, G. B. Northcraft,, C. Lee,, and T. R. Lituchy. 1990. Impact of process and outcome feedback on the relation of goal setting to task performance. Acad. Manage. J. 33:87105.
20. Erez, M. 1986. The congruence of goal setting strategies with sociocultural values and its effect on performance. J. Manage. 8(1):8390.
21. Glassop, L. I. 2002. The organizational benefits of teams. Hum. Relat. 55:225249.
22. Goldman, M.,, and L. A. Fraas. 1965. The effects of leader selection on group performance. Sociometry 28:8288. [PubMed]
23. Goodman, P. S. S.,, R. Devedas,, and T. L. C. Hughson,. 1988. Groups and productivity: analyzing the effectiveness of self-managing teams, p. 295327. In J. P. Campbell, and R. J. Campbell (ed.), Productivity in Organizations. Jossey-Bass, San Francisco, CA.
24. Hackman, J. R., 1987. The design of work teams, p. 315–342. In J. W. Lorsch (ed.), Handbook of Organizational Behavior. Prentice Hall, Englewood Cliffs, NJ.
25. Hackman, J. R. 1990. Groups that Work (and Those that Don't): Creating Conditions for Effective Teamwork. Jossey-Bass Publishers, San Francisco, CA.
26. Hansen, R. S. 2006. Benefits and problems with student teams: suggestions for improving team projects. J. Educ. Bus. 82:1119.
27. Harkins, S. G. 1987. Social loafing and social facilitation. J. Exp. Social Psychol. 23:118.
28. Hollander, E. P., 1993. Legitimacy, power, and influence: a perspective on relational features of leadership, p. 2947. In M. M. Chemers, and R. Ayman (ed.), Leadership Theory and Research: Perspectives and Directions. Academic Press, San Diego, CA.
29. Hollander, E. P.,, and J. W. Julian,. 1970. Studies in leader legitimacy, influence, and innovation, p. 3369. In L. L. Berkowitz (ed.), Advances in Experimental Social Psychology, vol. 5. Academic Press, New York, NY.
30. Hollenbeck, J. R.,, D. J. Sego,, D. R. Ilgen,, D. A. Major,, J. Hedlund,, and J. Phillips,. 1997. Team decision-making accuracy under difficult conditions: construct validation of potential manipulations using TIDE simulation, p. 111–136. In M. T. Brannick,, E. Salas,, and C. Prince (ed.), Team Performance Assessment and Measurement: Theory, Methods, and Applications. Lawrence Erlbaum Associates, Publishers, Mahwah, NJ.
31. Howell, J. P.,, and D. L. Costeley. 2001. Understanding Behaviors for Effective Leadership. Prentice Hall, Upper Saddle River, NJ.
32. Ivancevich, J. M.,, and J. T. McMahon. 1982. The effects of goal setting, external feedback, and self-generated feedback on outcome variables: a field experiment. Acad. Manage. J. 25:359372.
33. Katzenbach, J. R.,, and D. K. Smith. 1993. The Wisdom of Teams: Creating the High-Performance Organization. Harvard Business School Press, Boston, MA.
34. Katzenbach, J. R.,, and D. K. Smith. 1993. The discipline of teams. Harv. Bus. Rev. 72:111120. [PubMed]
35. Kerr, N. L.,, and S. E. Bruun. 1983. Dispensability of member effort and group motivation losses: free-rider effects. J. Pers. Soc. Psychol. 44:7894.
36. Koch, J. L. 1979. Effects of goal specificity and performance feedback to work groups on peer leadership, performance, and attitudes. Hum. Relat. 33:819840.
37. Kukla, A. 1975. Preferences among impossibly difficult and trivially easy tasks: a revision of Atkinson's theory of choice. J. Pers. Soc. Psychol. 32:338345.
38. Larson, C. E.,, and F. M. J. LaFasto. 1989. Teamwork: What Must Go Right/What Can Go Wrong. Sage, Newbury Park, CA.
39. Latane, B.,, K. Williams,, and S. Harkins. 1979. Many hands make light the work: the causes and consequences of social loafing. J. Pers. Soc. Psychol. 37:822832.
40. Latham, G. P.,, M. Erez,, and E. A. Locke. 1988. Resolving scientific disputes by the joint design of crucial experiments by the antagonists: application to Erez-Latham dispute regarding participation in goal setting. J. Appl. Psychol. 73:753772.
41. Ledford, G. E.,, E. E. Lawler,, and S. A. Morhman,. 1988. The quality circle and its variations, p. 255–294. In J. P. Campbell,, R. J. Campbell, and Associates (ed.), Productivity in Organizations. Jossey-Bass, San Francisco, CA.
42. Levine, J. M.,, and R. L. Moreland. 1990. Progress in small group research. Annu. Rev. Psychol. 41:585634.
43. Locke, E. A.,, and G. P. Latham. 1990. A Theory of Goal Setting and Task Performance. Prentice Hall, Englewood Cliffs, NJ.
44. Locke, E. A.,, K. N. Shaw,, L. M. Saari,, and G. P. Latham. 1981. Goal setting and task performance. Psychol. Bull. 90:125152.
45. Mackie, D. M.,, and G. R. Goethals,. 1987. Individual and group goals, p. 144–166. In C. Hendrick (ed.), Review of Personality and Social Psychology. Sage, Beverly Hills, CA.
46. Mankin, D.,, S. G. Cohen,, and T. K. Bikson. 1996. Teams and Technology: Fulfilling the Promise of the New Organization. Harvard Business School Press, Boston, MA.
47. Manz, C. C.,, C. P. Neck,, J. Mancuso,, and K. P. Manz. 1997. For Team Members Only: Making Your Workplace Team Productive and Hassle-Free. American Management Association, New York, NY.
48. Mathieu, J. E.,, and D. M. Zajac. 1990. A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychol. Bull. 108:171194.
49. Matsui, T.,, T. Kakuyama,, and M. U. Onglatco. 1987. Effects of goals and feedback on performance in groups. J. Appl. Psychol. 72:407415.
50. Maznevski, M. L.,, and N. A. Athanassiou. 2006. Guest editors’ introduction to the focused issue: a new direction for global teams research. Manage. Int. Rev. 46:631645.
51. Morhman, S. A.,, S. G. Cohen,, and A. M. Morhman. 1995. Designing Team-Based Organizations: New Forms for Knowledge Work. Jossey-Bass, San Francisco, CA.
52. Morris, J. H.,, and R. M. Steers. 1980. Structural influences on organizational commitment. J. Vocat. Behav. 17:5057.
53. Newstrom, J.,, M. Lengnick-Hall,, and S. Rubenfeld. 1987. Recruitment: how employees can choose their own bosses. Personnel J. 66:121126.
54. Nicholas, J. M. 1982. The comparative impact of organization development interventions on hard criteria measures. Acad. Manage. Rev. 7(3):531542.
55. O'Leary-Kelly, A. M.,, J. J. Martocchio,, and D. D. Frink. 1994. A review of the influence of group goals on group performance. Acad. Manage. J. 37:12851301.
56. Orsburn, J. D.,, L. Moran,, E. Musselwhite,, and J. H. Zenger. 1990. Self-Directed Work Teams. Business One Irwin, Homewood, IL.
57. Pearson, C. A. L. 1987. Participative goal setting as a strategy for improving performance and job satisfaction: a longitudinal evaluation with railway track maintenance gangs. Hum. Relat. 40:473488.
58. Pritchard, R. D.,, S. Jones,, P. Roth,, K. Steubing,, and S. Ekeberg. 1988. Effects of group feedback, goal setting, and incentives on organizational productivity (monograph). J. Appl. Psychol. 73:337358.
59. Robbins, S. P. 1998. Organizational Behavior, 8th ed. Prentice Hall, upper Saddle River, NJ.
60. Scott, K. D.,, and A. Townsend. 1994. Teams: why some succeed and others fail. HR Mag. 38:6267.
61. Stahl, G. K.,, M. L. Maznevski,, A. Voigt,, and K. Josnen. 2010. unraveling the effects of cultural diversity in teams: a meta-analysis of research on multicultural work groups. J. Int. Bus. Stud. 41:690709.
62. Steiner, I. D. 1972. Group Process and Productivity. Academic Press, New York, NY.
63. Stevens, M. J.,, and M. A. Campion. 1994. The knowledge, skill, and ability requirements for teamwork: implications for human resource management. J. Manage. 20:503530.
64. Tannenbaum, S. I.,, R. L. Beard,, and E. Salas,. 1992. Team building and its influence on team effectiveness: an examination of conceptual and empirical developments, p. 117–153. In K. Kelley (ed.), Issues, Theory, and Research in Industrial and Organizational Psychology. Elsevier, Amsterdam, The Netherlands.
65. Tesluk, P.,, J. E. Mathieu,, and S. J. Zaccaro,. 1997. Task and aggregation issues in the analysis and assessment of team performance, p. 197–224. In M. T. Brannnick,, E. Salas,, and C. Prince (ed.), Team Performance Assessment and Measurement. Lawrence Erlbaum Associates, Publishers, Mahwah, NJ.
66. Tubbs, M. E. 1986. Goal setting: a meta-analytic examination of the empirical evidence. J. Appl. Psychol. 71:474483.
67. Weingart, L. R. 1992. Impact of group goals, task component complexity, effort, and planning on group performance. J. Appl. Psychol. 77:682693.
68. Weldon, E.,, K. A. Jehn,, and P. Pradhan. 1991. Processes that mediate the relationship between a group goal and improved group performance. J. Pers. Soc. Psychol. 61:555569. [PubMed]
69. Woodman, R. W.,, and J. J. Sherwood. 1980. The role of team development in organizational effectiveness: a critical review. Psychol. Bull. 88:166186.
70. Yang, S.-B.,, and M. E. Guy. 2011. The effectiveness of self-managed work teams in government organizations. J. Bus. Psychol. 26:531541.
71. Yukl, G. 1998. Leadership in Organizations, 4th ed. Prentice Hall, upper Saddle River, NJ.
72. Zander, A. F.,, and T. Newcomb. 1967. Group levels of aspiration in united Fund campaigns. J. Pers. Soc. Psychol. 6:157162. [PubMed]

Tables

Generic image for table
Table 18.1

Differences between work groups and teams

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18
Generic image for table
Table 18.2

Knowledge, skill, and ability (KSA) requirements for teamwork

Adapted from reference , p. 505.

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18
Generic image for table
Table 18.3

Example items from the teamwork-KSA test

Adapted from reference , p. 519. Asterisks indicate correct answers.

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18
Generic image for table
Table 18.4

Guidelines for team building

From reference , p. 335–337.

Citation: Bishop J, Scott K, Maynard-Patrick S, Wang L. 2014. Teams, Team Process, and Team Building, p 373-391. In Garcia L (ed), Clinical Laboratory Management, Second Edition. ASM Press, Washington, DC. doi: 10.1128/9781555817282.ch18

This is a required field
Please enter a valid email address
Please check the format of the address you have entered.
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error