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Chapter 11 : Successful Communication

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Abstract:

This chapter focuses on helping one to understand how people prefer to communicate and suggests ways to adapt his or her own communication style to enhance understanding and build rapport with others. In every organizational network, there are distinct formal and informal channels of communication. The purpose of both channels is to disseminate information and carry messages from a person or group to others in the organization. Formal channels of communication are typically aligned according to the organizational chart or structure of the facility and usually follow an organizational hierarchy. The main type of informal communication is the grapevine, which is the route by which employees spread information to one another. Methods of communication may vary according to the style of the sender, the situation, the audience, and the content of the message itself. Types of communication include oral, written, and electronic communication; pictures; and body language or other nonverbal signs. Many times communication is not as effective as it could be because of communication barriers. There are several types of barriers, but basically they fall into these main categories: physical barriers, nonverbal barriers, verbal barriers, and psychological barriers. Listening is an important element in communication that is often overlooked. Effective communication begins with developing an active-listening attitude. Proficiency with reading and projecting body language is an integral part of communication success. An integral part of this communication includes understanding the interaction process as well as the preferred communication styles of others.

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11

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References

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Tables

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Table 11.1

Steps for effective telephone communication

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
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Table 11.2

Writing guide for memoranda

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
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Table 11.3

Effective communication in e-mail

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
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Table 11.4

E-mail tips

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
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Table 11.5

Effective communication at meetings

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
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Table 11.6

Adapting communication to specific listening types

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11
Generic image for table
Table 11.7

Communication tips to build strong working relationships

Citation: Turnbull D. 2004. Successful Communication, p 242-253. In Garcia L, Baselski V, Burke M, Schwab D, Sewell D, Steele J, Weissfeld A, Wilkinson D, Winn W (ed), Clinical Laboratory Management. ASM Press, Washington, DC. doi: 10.1128/9781555817695.ch11

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